I. ACCEPTABLE USE

I.I. Service Terms and Conditions. All Users agree not to disclose or share their Services username or password with any third party. All Users acknowledge that, in order to provide an improved experience, Closure AI may make changes to the Services from time to time. If You are accessing the Services as an employee, contractor, or other permitted user of an organizational subscriber to the Services (a “Client”), You additionally agree to comply with all access and use terms governing that Client’s subscription.

I.II. General Restrictions. You agree not to: (a) rent, lease, copy, sell, provide access to, or sublicense the Services to any third party; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or APIs of any software used to operate the Services, except to the extent expressly permitted by applicable law (and then only after providing advance notice to Closure AI); (c) modify the software or the Services or create any derivative products based on the foregoing; (d) remove or obscure any product identification, proprietary, copyright, or other notices contained in the software, the Services, or related documentation (including any reports or data generated through the Services); (e) incorporate the software, the Services, or any portion thereof into any other offering (including another software-as-a-service offering); (f) use the Services to develop or aid the development of any product or service that is competitive with the Services or any other Closure AI offering; or (g) publicly disseminate information or analysis regarding the performance of the Services.

I.III. Third-Party Content. The Services may include or provide access to third-party photographs, videos, data, information, or other content (collectively, the “Third-Party Content”). Closure AI does not control, endorse, or adopt any Third-Party Content and makes no representations or warranties of any kind regarding such content, including its accuracy, completeness, or non-infringement.

You acknowledge and agree that Closure AI is not responsible or liable for any Third-Party Content or your use thereof in connection with the Services. Closure AI undertakes no obligation to update or review any Third-Party Content. Closure AI does not grant You any rights in or to such Third-Party Content. Your access and use of Third-Party Content is at your own risk.

I.IV. Your User Content. In connection with your use of the Services, You may have the ability to upload, store, post, transmit, or share photographs, documents, files, data, messages, text, information, or other content (“User Content”). You are solely responsible for all User Content, including its accuracy, quality, integrity, completeness, legality, reliability, appropriateness, and intellectual property ownership. For clarity, any articles, videos, links, resource materials, contact information, or other informational content created, uploaded, or shared by advocates, administrators, or other Client users through the Services (including materials made available to App users) are deemed User Content and are the sole responsibility of the user or Client who provided them. You acknowledge and agree that Closure AI is not responsible or liable for any User Content or for any unauthorized access, deletion, correction, destruction, damage, or loss thereof.

You agree not to use the Services to upload, store, post, transmit, or share any User Content or other content that: (a) is or may be unlawful or infringes, misappropriates, or violates any trade secret, copyright, or other intellectual or proprietary right of any third party; (b) is or may be libelous, defamatory, discriminatory, obscene, pornographic, harassing, invasive of privacy or publicity rights, or fraudulent, including any content that constitutes “child pornography” or any other “visual depiction” of “sexually explicit conduct” involving a “minor,” as those terms are defined under 18 U.S.C. § 2256, or that would violate 18 U.S.C. §§ 2251–2252. This restriction does not limit Your ability to upload User Content that contains sensitive material when doing so complies with all applicable laws and is necessary to perform authorized work for a Client; (c) contains software viruses or any other harmful or malicious code, files, or programs, including Trojan horses, worms, time bombs, cancelbots, spyware, keystroke loggers, or adware, or is used to initiate or facilitate a denial-of-service attack; or (d) disables, interferes with, disrupts, intercepts, circumvents, or otherwise violates the integrity, security, functionality, or proper operation of the Services or impairs the use of the Services by others.

Please note that “User Content” does not include personal information we may collect about You when You use the Services (e.g., information provided when creating an account, updating a profile, or communicating with Closure AI). This information is governed by our Privacy Policy, located at www.foundclosure.ai/privacy.

II. CLOSURE AI RIGHTS

II.I. Usage Statistics; Aggregated Anonymous Data. Closure AI may monitor, collect, store, and use analytics, telemetry, and usage statistics relating to Your access to and use of the Services, including interactions with User Content and any Third-Party Content (“Usage Data”). Closure AI may also generate derived data from User Content—including automated analyses, classifications, translations, or transcriptions—solely for purposes of operating, maintaining, securing, and improving the Services; provided that Closure AI and its personnel shall have no access to and shall not use any unencrypted personally identifiable information, protected health information, or other regulated data included therein except as expressly permitted under a valid agreement between Closure AI and a Client (including any required Business Associate Agreement); and provided further that any analytical results shall not include personally identifiable information or be identifiable with respect to You, any survivor, or any Client as the source of the underlying User Content (“Aggregated Anonymous Data”).

Closure AI may use Aggregated Anonymous Data to: (a) conduct internal research, quality assurance, and statistical analysis; (b) develop, enhance, and improve the Services; (c) produce trend reports, benchmarks, and other analytical insights; and (d) provide aggregated, de-identified metrics regarding the use and performance of the Services to Clients and other stakeholders.

II.II. Service Provider Commitment. Closure AI will not: (a) collect, retain, use, disclose or otherwise process any personal information contained within User Content for any purpose other than as necessary for the specific purpose of performing Services on behalf of Client; (b) collect, retain, use or disclose such personal information for a commercial purpose other than providing the Services on behalf of Client; or (c) sell such personal information. This Section shall not limit Closure AI’s rights with respect to Aggregated Anonymous Data.

II.III. Closure AI Intellectual Property. You acknowledge that no ownership rights to the Services, the underlying software, or any related intellectual property are being transferred to You. Closure AI (and its suppliers, as applicable) retain all right, title, and interest in and to the Services, including all interfaces; databases (including data models, structures, and any non–client-specific or statistical data); technology; reports; documentation; Aggregated Anonymous Data; and all copies, modifications, enhancements, and derivative works of the foregoing (including any changes incorporating Your Feedback, as defined below).

II.IV. Feedback. If You submit comments, suggestions, ideas, questions, data, or other information to Closure AI related to the Services or any of Closure AI’s products or operations (collectively, “Feedback”), and such information does not constitute User Content, You acknowledge and agree that Closure AI may freely use, copy, disclose, reproduce, license, distribute, and otherwise exploit such Feedback in any manner and for any purpose, without restriction and without any obligation or compensation to You. You further agree that Closure AI is not required to treat any Feedback as confidential.

III. WARRANTY DISCLAIMER; LIMITATION OF REMEDIES AND DAMAGES

III.I. Safety Considerations and Personal Device Awareness. THE SERVICES ARE INTENDED TO SUPPORT COMMUNICATION AND INFORMATION MANAGEMENT; HOWEVER, CLOSURE AI CANNOT ENSURE OR GUARANTEE A USER’S PHYSICAL SAFETY. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER, WHEN, AND HOW TO SAFELY ACCESS THE SERVICES, INCLUDING MANAGING DEVICE PASSWORDS, SCREEN LOCKS, NOTIFICATIONS, APP VISIBILITY, AND PHYSICAL ACCESS TO YOUR DEVICE. NO TECHNOLOGY CAN FULLY PREVENT ANOTHER PERSON FROM DISCOVERING THAT THE SERVICES ARE INSTALLED ON OR ACCESSED THROUGH YOUR DEVICE. DISGUISE FEATURES MAY REDUCE RISK BUT CANNOT ELIMINATE IT, AND YOU ACKNOWLEDGE THAT YOU USE SUCH FEATURES AT YOUR OWN DISCRETION AND RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, CLOSURE AI IS NOT RESPONSIBLE OR LIABLE FOR ANY HARM, INJURY, OR ADVERSE OUTCOME RESULTING FROM A THIRD PARTY’S ACCESS TO YOUR DEVICE, ACCOUNTS, COMMUNICATIONS, OR INFORMATION, WHETHER AUTHORIZED OR UNAUTHORIZED.

III.II. No Emergency or Crisis Response. CLOSURE AI DOES NOT PROVIDE EMERGENCY SERVICES, REAL-TIME MONITORING, OR CRISIS RESPONSE. IF YOU ARE IN IMMEDIATE DANGER OR REQUIRE EMERGENCY ASSISTANCE, YOU MUST CONTACT LOCAL LAW ENFORCEMENT OR EMERGENCY SERVICES. THE SERVICES SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR CONTACTING EMERGENCY AUTHORITIES.

III.III. Disclaimer. EXCEPT FOR ANY EXPRESS WARRANTY THAT MAY BE PROVIDED BY Closure AI TO YOUR ORGANIZATION IN A SEPARATE MASTER SERVICES AGREEMENT OR ORDER FORM, THE SERVICES ARE PROVIDED “AS IS”, AND YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, CLOSURE AI AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, IN CONNECTION WITH THE SERVICES OR YOUR USE OF THEM. Closure AI MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR AVAILABILITY OF THE SERVICES AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY: (a) ERRORS, MISTAKES, INACCURACIES, OR OMISSIONS; (b) PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM OR RELATED TO YOUR ACCESS TO OR USE OF THE SERVICES; (c) UNAUTHORIZED ACCESS TO OR USE OF Closure AI’s SECURE SERVERS OR ANY THIRD-PARTY CONTENT, USER CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION, OR OTHER DATA STORED THEREIN; (d) INTERRUPTION, DELAY, OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (e) BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL CODE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY; OR (f) ERRORS OR OMISSIONS IN ANY THIRD-PARTY CONTENT, USER CONTENT, OR OTHER CONTENT ACCESSIBLE THROUGH THE SERVICES, OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF SUCH CONTENT TRANSMITTED, POSTED, EMAILED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

Closure AI DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM USE OF THE SERVICES. Closure AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THEY WILL MEET YOUR REQUIREMENTS, NOR DOES IT WARRANT THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES.

YOU MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY STATUTORILY REQUIRED WARRANTIES SHALL BE LIMITED AS PROVIDED HEREIN.

Closure AI SHALL NOT BE LIABLE FOR ANY DELAYS, INTERRUPTIONS, SERVICE FAILURES, OR OTHER PROBLEMS ARISING FROM OR RELATED TO THE USE OF THE INTERNET, ELECTRONIC COMMUNICATIONS, THIRD-PARTY SYSTEMS, OR ANY EVENTS OUTSIDE OF Closure AI’s REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO AN ACT OF GOD; ACT OF GOVERNMENT OR REGULATORY AUTHORITY; EMERGENCY MAINTENANCE; FLOOD; FIRE; EARTHQUAKE; CIVIL UNREST; WAR; ACT OF TERROR; STRIKE OR OTHER LABOR PROBLEM (OTHER THAN ONE INVOLVING Closure AI EMPLOYEES); INTERNET SERVICE PROVIDER FAILURE OR DELAY; FAILURE OR UNAVAILABILITY OF ANY NON-CLOSURE AI APPLICATION OR THIRD-PARTY SERVICE; POWER FAILURES; OR DENIAL-OF-SERVICE ATTACKS.

III.IV. Limitations. SUBJECT TO SECTION III.V. (EXCEPTIONS TO LIMITATIONS): TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSURE AI WILL HAVE NO LIABILITY TO YOU—WHETHER YOU ARE A SURVIVOR, VICTIM, EMERGENCY CONTACT, SUPPORT PERSON, ADVOCATE, ADMINISTRATOR, OR ANY OTHER USER OF THE SERVICES—ARISING OUT OF OR RELATING TO THE SERVICES FOR: (a) ANY LOST REVENUES, LOST PROFITS, OR LOSS OF BUSINESS; (b) ANY SERVICE ERRORS, INTERRUPTIONS, INABILITY TO ACCESS OR USE THE SERVICES, OR ANY DELAYS IN THE PERFORMANCE OF THE SERVICES; (c) ANY LOSS, INACCURACY, OR CORRUPTION OF USER CONTENT OR OTHER DATA, OR ANY COST OF PROCUREMENT OF SUBSTITUTE GOODS, DATA, SERVICES, OR TECHNOLOGY; (d) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (WHETHER OR NOT FORESEEABLE OR CONTEMPLATED BY CLOSURE AI);

EVEN IF CLOSURE AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. CLOSURE AI WILL NOT BE LIABLE FOR ANY HARM, INJURY, OR DAMAGES ARISING FROM A THIRD PARTY’S ACCESS TO YOUR DEVICE, ACCOUNTS, OR COMMUNICATIONS, INCLUDING SITUATIONS INVOLVING DOMESTIC VIOLENCE, INTERPERSONAL VIOLENCE, OR UNAUTHORIZED DISCOVERY OF THE SERVICES OR YOUR USE OF THEM.

CLOSURE AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF: (a) THE AMOUNT PAID BY YOU OR, IF APPLICABLE, YOUR CLIENT ORGANIZATION, TO CLOSURE AI FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) THE AMOUNT PAYABLE BY YOU OR YOUR CLIENT ORGANIZATION DURING THE INITIAL TWELVE (12) MONTH SUBSCRIPTION PERIOD.

For purposes of this Section III, “LIABILITY” means any liability, whether arising under contract, tort, statute, or any other theory of law, and applies to all individuals who access or use the Services, regardless of their role or relationship to any Client organization.

III.V. Exceptions to Limitations. NOTHING IN THESE TERMS AND CONDITIONS EXLUDES OR LIMITS CLOSURE AI’S LIABILITY FOR: (a) DEATH OR BODILY INJURY TO THE EXTENT RESULTING FROM ITS NEGLIGENCE OR WILLFUL MISCONDUCT OR THAT OF ITS PERSONNEL; (b) FRAUD OR FRADULENT MISREPRESENTATION; OR (c) MATTERS FOR WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

IV. GENERAL TERMS

IV.I. Governing Law; Jurisdiction and Venue. Except for its conflict-of-laws principles, these Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, U.S.A. All disputes arising out of or relating to these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and You hereby consent to the personal jurisdiction of such courts. Nothing in this Section limits Closure AI’s right to seek relief, including injunctive or equitable relief, in any jurisdiction where You reside or where Your Client organization maintains its principal place of business. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (UCITA), as enacted or amended in any jurisdiction, do not apply to these Terms and Conditions. If Closure AI is the prevailing party in any action arising from or relating to the enforcement of these Terms and Conditions, Closure AI is entitled to recover its reasonable attorneys’ fees and costs in connection with such action.

IV.II. Amendments. Closure AI may update or modify these Terms and Conditions at any time. Any revisions will be effective when posted on the Site or otherwise made available through the Services. If we make material changes, we may provide additional notice as required by law or as we deem appropriate. By continuing to access or use the Services after revised Terms are posted, You acknowledge and agree to be bound by the updated Terms. If You do not agree to the revised Terms, You must stop using the Services immediately.

IV.III. Waivers; Invalidity. No waiver of any term or condition of these Terms will be effective unless it is in a writing signed by a duly authorized representative of Closure AI. No waiver shall be implied by any failure to enforce any right or remedy, nor by any delay in exercising such right or remedy. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be interpreted or, if necessary, modified to reflect the original intent of the parties as closely as possible in a manner that is valid and enforceable.

IV.IV. Third Party Beneficiaries. These Terms and Conditions are for the sole benefit of You and Closure AI. No other person or entity has any rights under these Terms, and no third party is intended to be, or shall be deemed to be, a third-party beneficiary entitled to enforce any provision of these Terms.

IV.V. Export Compliance; Government End-Users. You agree to comply with all applicable export and import control laws and regulations of the United States and any other relevant jurisdiction in connection with Your use of the Services. Without limiting the foregoing: You represent and warrant that: (a) You are not listed on any U.S. government list of prohibited or restricted parties; and (b) You are not located in, or a national or resident of, any country or region that is subject to a U.S. government embargo or has been designated by the United States as a “terrorist-supporting” country. You agree not to access or use the Services in violation of any U.S. export embargo, prohibition, or restriction, including those administered by the U.S. Department of Commerce and the U.S. Department of the Treasury. If You are a U.S. government entity or using the Services on behalf of such an entity, Your rights to use the Services are limited by these Terms and Conditions, and the Services are provided as “commercial computer software” and “commercial computer software documentation” consistent with applicable federal acquisition regulations.

IV.VI. Termination. Closure AI may suspend or terminate Your access to the Services, or any portion thereof, at any time and for any reason, including: (a) any violation of these Terms; (b) suspected unauthorized use of the Services; (c) failure to comply with a Client organization’s policies; (d) non-payment or expiration of a Client organization’s subscription; or (e) as required by law, court order, or governmental authority. Closure AI may also suspend or terminate access in whole or in part in order to protect the security, integrity, or proper functioning of the Services.

If the Client organization through which You access the Services (such as a victim services agency) ceases to be a Closure AI customer for any reason (including termination, expiration, or non-renewal of its subscription) all user accounts associated with that Client organization, including survivor and emergency-contact App accounts, may be disabled or terminated. Closure AI bears no responsibility or liability for any loss of access resulting from a Client organization’s subscription ending. This is because all case-related data is owned and controlled by the Client organization, and Closure AI is required to follow the Client’s access policies.

You may stop using the Services at any time; however, termination of Your individual access does not require Closure AI to delete any information that a Client organization is legally or contractually required to maintain, including User Content associated with a Client’s case records. Upon any suspension or termination: (a) Your right to use the Services will immediately cease; (b) You remain responsible for any obligations or liabilities incurred prior to termination; and (c) Any sections of these Terms that, by their nature, should survive termination (including ownership provisions, disclaimers, limitations of liability, export compliance, indemnification, and governing law) will survive.

Closure AI shall have no liability arising from any suspension or termination of Your access to the Services permitted under these Terms.

IV.VII. Notices: All notices, requests, consents, claims, demands, waivers, and other communications under these Terms (collectively, “Notices”) must be in writing and delivered to Closure AI at:

Closure AI, Inc.

1521 Blake St, Suite 47018

Denver, CO 80202

Email: hello@foundclosure.ai

Notices will be deemed received: (a) when delivered personally; (b) on the date sent by email, if sent during normal business hours, and on the next business day if sent after business hours; or

(c) three (3) business days after being sent by certified or registered mail.

Closure AI may provide Notices to You by: (a) email to the address associated with Your account; (b) in-app notifications; (c) notices displayed through the Services; or (d) posting updates to these Terms on the Site.

You are responsible for ensuring that Your contact information remains accurate and current. Support communications or general inquiries sent to Closure AI do not constitute legal notice unless delivered as required under this Section.

IV.VIII. Assignment. You may not assign, transfer, delegate, or sublicense any of Your rights or obligations under these Terms without the prior written consent of Closure AI, and any attempted assignment in violation of this Section shall be null and void. Closure AI may assign or transfer these Terms, in whole or in part, without restriction, including to: (a) any affiliate or subsidiary; (b) any entity acquiring all or substantially all of Closure AI’s business, assets, or equity; or (c) any successor in connection with a merger, reorganization, consolidation, or corporate restructuring. These Terms shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

IV.IX. Electronic Communications. By using the Services, You consent to receiving all communications from Closure AI electronically, including notices, disclosures, updates, messages, and other information related to the Services. Closure AI may communicate with You by email, in-app notifications, push notifications, SMS (if enabled), or by posting information through the Services. You agree that all electronic communications satisfy any legal requirement that such communications be in writing. You further acknowledge that electronic communications may include important safety-related information, account notices, updates to these Terms, and other information that You are responsible for reviewing. If You access the Services as a survivor, victim, or emergency contact, You are solely responsible for managing how and when such electronic communications appear on Your device, including locking Your device, managing notification settings, and determining whether it is safe to receive communications at any given time. Closure AI is not responsible for any harm arising from Your device’s notification settings, display previews, or third-party access to Your device. Closure AI does not control how Your device displays alerts, banners, message previews, or app icons, and cannot guarantee that such elements will remain hidden, disguised, or inaccessible to third parties.

IV.X. These Terms, together with any applicable Client agreements (including any Master Services Agreement, Order Form, or Business Associate Agreement) and our Privacy Policy, constitute the entire agreement between You and Closure AI regarding Your access to and use of the Services. They supersede all prior or contemporaneous understandings, agreements, representations, warranties, or communications, whether written or oral, relating to the subject matter herein.

No statement, description, illustration, or other content appearing in any marketing materials, website pages, product demonstrations, emails, or other communications shall be interpreted as modifying or supplementing these Terms unless expressly incorporated in a writing signed by a duly authorized representative of Closure AI.

In the event of any conflict between these Terms and any applicable Client agreement, the terms of the applicable Client agreement shall control to the extent of the conflict.